If you have already taken the steps above to order a replacement Branch Card from within the app, but still need to report unauthorized transactions, reach out to us through the support section in the app or with your organization's designated support information to do so. We will need information on the unauthorized transaction such as date, time, merchant, and reasoning behind the dispute filing so please provide as much information upfront as possible.
If you have not yet ordered a replacement card, no need to worry! Our support team can help with that too!