What Should I Do If the Cargo Is Not Ready for Pickup in the FRAYT App?
When using the FRAYT app to manage cargo pickups, you may encounter situations where the cargo is not immediately ready. Here’s a comprehensive guide on the steps to take in such scenarios, ensuring a smooth and efficient process.
Overview: Handling Cargo Readiness in the FRAYT App
Cargo readiness can vary based on several factors, such as flight schedules and logistics preparation. It is essential to follow the recommended steps to minimize confusion and delays.
Steps to Take If the Cargo Is Not Ready
1. Wait for Cargo Readiness
If the cargo is not ready yet, remain patient and:
Consider that readiness might be impacted by changes or delays in the scheduled time. For example, if the plane has just landed, truck with item stock has just arrived, or the order needs to be put together, you may need to wait before the cargo is made available.
Follow up with the relevant associate or representative (e.g., an airline associate) to confirm an estimated time of arrival (ETA) for availability.
2. Actions for Cargo Readiness Confirmation
Once you receive confirmation that the cargo is ready:
Proceed to inspect the cargo.
Take photos of the cargo and the Bill of Lading (BOL) to ensure accurate documentation.
Upload these photos to the FRAYT’s portal as part of your record-keeping process.
3. Updating Status in the FRAYT App
Do not mark the cargo as “picked up” in the FRAYT app until it is physically collected and loaded. Here’s how you can manage this step:
Verify that all items specified in the match are ready to be loaded.
Update the status to ‘Picked Up’ ONLY after successfully collecting the cargo to avoid errors in shipment tracking.
Additional Considerations
For any preset pickup times, such as 12:30 PM, follow the schedule communicated to you unless you have received updates indicating a change. Adhering to a preset time helps maintain consistency across logistics operations.
FAQs
Q: What should I do if I still don’t have a clear ETA for the cargo?
A: Contact the representative or relevant associate to request updates and confirm any delays impacting the schedule.
Q: How should I handle incomplete or partially ready cargo?
A: Wait until all items are confirmed ready. Mark the pickup as complete in the app only after collecting all listed items.
By following these standardized steps, FRAYT app users can ensure a smoother experience when handling cargo pickups, especially in cases of delays or uncertainties.