FRAYT

Ensure your payouts get sent to the correct location.

How do I setup my bank account?

How to see past Matches?

What if I have a customer interested in shipping with FRAYT?

Login to the FRAYT Driver app. Navigate to the Help tab. Select open chat and provide a brief explanation of what we can help you with.

What if I need immediate support while on a delivery?

After completing each phase of the application process, we need to review the documents and information you provided for accuracy.

How long does it take to be an approved FRAYT driver?

FRAYT carries cargo insurance. However, drivers will be responsible for any insurance deductibles if the cargo is damaged due to negligence.

Does FRAYT cover insurance?

FRAYT shippers can ship just about anything as long as the item is not illegal.

What type of items will I deliver?

If you have been involved in an accident, stop the vehicle and move to a safe area.

What if I get into an accident?

You may have not even been offered them in the first place. What's going on with that?

Why do I have "Missed Matches?"

If you are an approved driver, how come you may not be getting any delivery offers.

Why am I not receiving any Match offers?

Once you have accepted a match, there's just a few simple steps to completing your FRAYT delivery...

What to do after accepting a match?

FRAYT "matches" pop-up within the "blue" FRAYT driver app when shippers have submitted a delivery need.

How to accept a match?

I haven't received pay, don't know where my pay is going, need to manage my pay account.

How does pay work?

Becoming a driver with FRAYT is easy, but you do need to meet our minimum requirements before you can sign up as a FRAYT delivery driver.

How do I become a FRAYT delivery driver?

Is there a cost to being a FRAYT driver?

Our Network Operator Lead, Marek, guides you through using the FRAYT Driver app from beginning to end.

How to use the FRAYT driver app

Approved driver and the code doesn't work to register on the FRAYT driver's app.

How do I reset my code to Complete Registration?

There is no need to set yourself as available or unavailable.

How do I set myself as available?

Currently FRAYT supports one vehicle per driver.

Can I add more vehicles to my driver account?

FRAYT currently does not accept the use of trailers for deliveries.

Can I use a trailer?

Frayt will issue you a 1099 NEC if you earned $600 or more for the year you are filing.

Will I receive a 1099?

FRAYT does accept temporary tag registration to verify your vehicle information.

Does FRAYT accept Temporary Tags to sign on?

Applicants are unable to log in or register on the FRAYT app unless they are approved to use the FRAYT platform.

Why can't I register on the FRAYT Drivers' app?

FRAYT does not allow unauthorized drivers.

Can someone else drive in my place?

FRAYT requires a completed check from our partner, Turn Technologies.

Can I use a previous background check?

FRAYT does not accept short-term rental vehicles.

Can I use a rental vehicle?

How do I update my location to receive alerts in my area?

For security purposes you can no longer view your account numbers entered but be assured we have your direct deposit information.

Why does my bank account info disappear?

FRAYT customers now can order Matches with multiple stops.

Can I Accept Multi Stop Matches?

New address, phone number, or email?

FRAYT drivers see the full payout for the Match prior to acceptance.

What is a FRAYT driver's pay rate?

Driver's License, License Plate Registration, and Current Insurance data collection messages are sent 30 days prior to expiration.

Data collection messages - why did I receive this if my documents haven't expired yet?

Updating vehicle / Updating cargo dimensions

How do I update my vehicle information?

If you have a new or different vehicle you would like to replace your currently registered vehicle with.

How do I replace the vehicle on my account?

Receiving notifications and it is not available to accept in the app

Notifications, match not available

Not all matches are 100% smooth. We've provided some basic tips on how to handle an issue delivering a match.

What to do if there's a problem with a match?

What do I do if the customer refuses a load, I can't access the location, OR otherwise can't complete a match delivery

Unable to complete delivery

Best practices in completing a delivery: Getting proof, delivery requirements, and expectations.

What are the requirements and best practices for positive delivery service?

Returning items to pickup location. Delivery refusal / undeliverable process.

What is the compensation policy for returning undeliverable FRAYT packages?

What should I do if the cargo is not ready for pickup in the FRAYT app?

How do I handle matches on FRAYT affected by car issues?

What are the policies for order pickup attempts, compensation, and issue resolution on FRAYT?

How does load availability work on the FRAYT platform, and how can I optimize my driver app settings?

Driver Programs

Information about the current driver rating system and how it impacts activity.

Driver ratings

What does it mean when a driver receives a message stating "we are not hiring" or "Submission error: address entered not in market" when entering in information on an application.

Can I still apply for a position if FRAYT is recruiting in areas near my zip code but not in my exact location?

Josh McCord

Marek H.

Driver Help

Find answers and get help from Intercom Support and Community Experts

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