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Data collection messages - why did I receive this if my documents haven't expired yet?

Driver's License, License Plate Registration, and Current Insurance data collection messages are sent 30 days prior to expiration.

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Written by Marek H.

Data collection messages are generated automatically via Fountain to maintain compliance. The notices provide you with a link to upload the document once you have renewed your driver's license, license plate registration, and/or insurance. Simply wait until you have the requested item to upload to the link.

All documents are manually verified and updated in our systems to ensure accuracy. Uploading a document that is expiring soon results in a recollection notice to provide the current document once you receive it.

What you should know:

  • Enter the correct expiration date

  • Upload the requested item to the link provided

  • Wait until you have renewed your driver's license, license plate registration, or insurance before using the link.

  • These notices are automatically generated based on your expiration date entry - once entered and submitted it cannot be changed and you may receive additional automated requests for the document(s).

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