FRAYT has compiled some recommended procedures on how to handle issues with a match delivery.
The cargo is too big for your vehicle - ensure you check the dimensions prior going to pickup. notify a chat support representative with the match number and verify the dimensions in the details match the product. Get picture proof if it differs.
The cargo doesn't match the FRAYT detail - notify a chat support representative to get the match adjusted and further advise. Ensure to take pictures as proof.
The recipient isn't at the drop-off - Make sure you have made all attempts to contact recipient. Notify a chat support representative, check to see if there is a secure place to leave the product, and if so, make sure to take a good wide angle picture of the items and where you delivered them.
You're running late on picking up or dropping off a match - notify a chat support representative with the match number and ETA to location.
You cannot find the pickup location - notify a chat support representative, and double check the address to ensure it is complete. If there is a pickup contact, attempt to reach out.
You cannot find the drop-off location - notify a chat support representative, and double check the address to ensure it matches what is on the paperwork that came with the load. If there is a recipient contact, attempt to reach out.
The driver app isn't responding - Close the app fully and restart. If this doesn't clear the issue, restart your phone. FRAYT Driver App updates come out periodically so make sure you have the latest version.